Mike Ruby

CX Uncontained — How Customer Experience Drives Hyper‑Growth

Speaker Event, Thursday, February 28, 2019 from 5:30 PM to 8:00 PM
Detati Digital Marketing; 265 Caspian Drive; Sunnyvale, CA 94087

While many sectors of the $7 trillion global logistics industry have been modernized over the past 20 years, the freight forwarding market has significantly lagged behind. Freight forwarding functions as the circulatory system for global trade and is vital for the health of the global economy, but today it still largely runs on paper and fax.

Flexport, the modern freight forwarder, has led the transformation and digitization of this industry and has become one of the fastest growing companies in the Bay Area and the U.S. (currently ranked #8 on the Inc. 5000).

Flexport uses a holistic approach to supply chain logistics that dramatically enhances and improves the customer experience through the integration of cloud technology and analytics, logistics infrastructure, and high-touch, customer-centric human engagement.

Join Michael Ruby, Creative Director at Flexport, to see how the organization’s laser focus on customer experience – from product and service offerings to marketing, content and corporate social responsibility – have helped drive success and led the 5-year-old global organization.

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