With the recent contingency to worldwide following the expansion of the COVID-19 different companies of much of the industrial sectors they have been affected several of its production processes but not only management, distribution and supply.
However, there are measures that these companies can adopt supported by different types of technology, from remote work, to the implementation of assistants based on artificial intelligence in order to take advantage of the possibilities that the network currently provides us even if the majority of the work teams work from home.
The affectations have been perceived in the companies even before the different phases of the contingency were applied in Mexican territory, resenting more in sectors that require a larger face-to-face workforce. “The industries most affected in China are manufacturing, wholesale, retail and agriculture, however this may be a mirror for Mexico , even so by the quarantine of Chinese companies some companies here have been affected as some require of materials provided by that country.
There are 45% of these companies nationwide that already have product delays and of that percentage, 9% already report total stoppages for not having supplies to work, “said Rafael Vásquez, Vice President of LLamasoft in Latin America.
In the countries most affected by the pandemic, efforts have already begun to measure the impact that the pandemic could have on different areas within the most affected companies, for example, the COVID-19 Impact Survey on industrial economic activity , presented by the Official College of Industrial Engineers of Madrid where they highlight that 90% of companies could be affected and with greater force in areas such as production (47%), sales (34%), customer service (33%) and services (32% ). Link of the survey:
However, areas such as planning and systems or technology may well adapt to the new ways of working that have been implemented remotely, even achieving an optimization of these tasks thanks to the fusion of skill and capabilities of the personnel with that of digital solutions, such as the customer service and even recruitment areas.
“For example, an app that can be applied to many areas is the chatbot, based on what can be used in the area of customer service. You can filter through questions and allow the tool to target customers. If you don’t have someone in the office to do this, AI can help you. There are also many apps around the topic of recruitment that use AI and interviews can be done along with technical tests to analyze the candidate and that in the end offers a recommendation to the HR team that carry out this process, “added Rafael.
Similarly, the advantages of artificial intelligence can be applied to external processes and methods such as supplies and distribution, allowing us to see issues such as variable demand and generate sales plans. “We have a tool called Digital Genius that allows companies to foresee this type of scenario by analyzing your demand, the trends that make it grow or decrease, and thus suggest a plan B for production. By having this production plan already automated, you could determine production shifts, site and even quantity, ”.
In the end, companies that can adapt to these working methods will be able to reach the merger stage in which they will be able to apply their crisis measures to their daily tasks, thus generating a growth in their profits and productivity, as Rafael concludes, “Once Once the crisis is over, evolution comes where the technology is more than proven and additional opportunities were created. Now we will have to expand this scope and think about how this technology can cover us from end to end so that the next crisis is better worked on. ”